What is Siquenix?
Siquenix creates ambient lamps and DIY miniature-world kits for softer hours at home. Our tagline is “Objects for softer hours.”
Care / Frequently asked questions
Clear answers,
before you order.
Current guidance on products, USD pricing, delivery, returns and customer care. Your selected variant and Shopify checkout remain the final source for availability, taxes, duties and shipping.
What products does Siquenix sell?
Our current collection includes DIY miniature house kits, building sets, flower bedside lamps, bonfire ambient lamps, an ocean pyramid ambient lamp and display ambient lamps with different scene variants. Product availability, selected variants and current prices are shown on each product page and at checkout.
Are prices shown in USD?
Yes. Product prices are shown in USD. Taxes, duties and shipping are calculated at checkout. The selected product variant and Shopify checkout are authoritative.
How long does delivery take?
The estimated delivery period is 14–20 calendar days after order confirmation. This estimate includes preparation and transit, but is not a guaranteed delivery date. Customs clearance, remote destinations, carrier disruption and peak periods can extend delivery time. The available delivery method, final charge and destination-specific information are shown at checkout before payment.
Will I receive tracking information?
We send tracking information to the email address used at checkout when an order is dispatched. Please make sure the delivery address is complete and able to receive parcels.
Can I return an item if I change my mind?
For a standard, non-custom item, you may request a return within 14 days of delivery. The item must be unused, undamaged, complete with its original packaging and in a condition that allows resale. Please email us with your order number and checkout email before sending any parcel. Do not send a return until you have received approval and instructions.
Who pays for return shipping?
For an approved change-of-mind return, the customer is responsible for return shipping and for ensuring that the parcel arrives safely. Keep proof of postage and tracking until the return is complete.
What if my item is faulty, incorrect or damaged in transit?
Contact us promptly with your order number and clear photographs of the item, packaging and shipping label. Keep the item and packaging while we review the claim. Depending on the assessment, we may offer repair, replacement or refund. We cover reasonable approved return delivery costs for eligible quality, incorrect-item or transit-damage claims.
Are custom or personalized items returnable?
Custom or personalized items made to a requested engraving, size, colour, style or other specification are not eligible for change-of-mind returns. This does not apply if the item is faulty, incorrectly sent or damaged in transit.
How are refunds issued?
Approved refunds are issued to the original payment method after the returned item reaches us and passes inspection. Original delivery charges are not refunded for an eligible change-of-mind return unless applicable consumer law requires otherwise. Where mandatory UK or EU consumer withdrawal rights apply, we refund the item price and the original standard delivery cost in line with those rights; upgraded delivery remains non-refundable.
How can I contact Siquenix Customer Care?
Email siquenixcustomerservice@outlook.com with your order number and the email used at checkout. For a damaged, faulty or incorrect item, include clear photographs. Please wait for return instructions before sending any parcel.